FAQ

HOW MANY SPA CEYLON LOCATIONS EXIST?

Currently, we are online only. However, Spa Ceylon has 120 stores in 24 countries, inclusive of Sri Lanka.

Purchases

DO I HAVE TO CREATE AN ACCOUNT TO PURCHASE PRODUCTS ON THE WEBSITE?

No, you do not need to create an account in order to complete your purchase. At time of check out you will be prompted to choose between purchasing by logging in or via guest. However, by creating/registering an account you will be able to enjoy the following incentives: quick access to your order status, order history, receiving personally tailored offers.

HOW DO I CANCEL OR CHANGE MY ORDER?

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they have been placed. If you would like to return or exchange part of your order, please contact us on sales@siyath.co.nz or refer to our Return/Exchange policy.

WHAT PAYMENTS DO YOU ACCEPT ON THE WEBSITE?

We accept Visa, Mastercard, American Express, Paypal, Debit, and Gift Card.

WHAT IS AYIRVEDA?

Ayurvedic medicine (“Ayurveda” for short) is one of the world's oldest holistic (“whole-body”) healing systems. It was developed more than 3,000 years ago in the Indian subcontinent. The sages of India developed Ayurveda, which continues to be one of the worlds most sophisticated and powerful mind-body health systems. More than a mere system of treating illness, Ayurveda is a science of life. The term Ayurveda is derived from the Sanskrit words “Ayus” & “Veda” "Ayus" means life and "Veda" means knowledge or science. The term “Ayurveda" thus means 'the knowledge of life' or 'the science of life'. Ayur = Life and Veda = Science or Knowledge Ayurveda is based on the belief that health and wellness depend on a delicate balance between the mind, body, and spirit. Its main goal is to promote good health and well-being

ARE YOUR PRODUCTS ORGANIC?

No, we cannot claim organic as we do not have organic certification for all the ingredients. However, our active ingredients are 100% natural

ARE YOUR PRODUCTS VEGETARIAN?

Yes, our products are 100% vegetarian.

ARE YOUR PRODUCTS VEGAN?

No, our products are not 100% vegan as some of our products contain Bees wax or honey.

ARE YOUR PRODUCTS ANIMAL CRUELTY FREE?

Yes, our cosmetics or other commercial products are animal cruelty-free. We manufacture and develop using methods which do not involve cruelty to animals.

ARE YOUR PRODUCTS SULFATE FREE?

No, our products are not 100% sulfate free yet. We are transitioning to make our products sulfate free in the near future. Currently, our shower gels still contain sulfates, however, our new hair care and baby care ranges are sulfate free.

ARE YOUR PRODUCTS PARABEN AND PARAFFIN FREE?

Yes, our products are 100% paraben and paraffin free.

ARE YOUR PRODUCTS ALCOHOL FREE?

Yes, all the Ayurveda formulae products are alcohol free except for the Eau de Ceylon & perfume ranges.

Shipping

DO YOU SHIP INTERNATIONALLY?

We currently only offer New Zealand wide shipping. We don't yet ship internationally, but hopefully we will someday!

WHAT ARE YOUR SHIPPING CHARGES AND DELIVERY ESTIMATES?

We offer NZD 6.80 (up to 3 KGS) within NZ

DO YOU OFFER FREE SHIPPING?

We do not offer free shipping at this time but hopefully we will someday! Make sure to follow us on Instagram & Facebook and sign up for our mailing list for updates and first access to promotions.

DO YOU OFFER EXPEDITED SHIPPING?

Yes, we offer expedited/express shipping. The cost will be calculated at checkout.

Returns

WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with a Spa Ceylon purchase or gift for any reason, Spa Ceylon welcomes you to:

RETURNS WITH ORIGINAL RECEIPT:

Unopened products can be returned for a full refund to your original method of payment if returned within 30 days of purchase. Opened products can be returned for a full refund/exchange if returned within 7 days. After 7 days, we cannot offer any refunds/exchanges or store credit for opened products.

RETURNS WITH NO RECEIPT:

Unopened products can be exchanged or given store credit if returned within 30 days of purchase Opened products are not eligible for refunds/exchanges or credits.

HOW DO I RETURN PURCHASES MADE THROUGH THE WEBSITE?

Please contact our customer service team.